Terms and Conditions

General Terms of Trade

1. Definitions

   • 1.1 ‘Company’ means Third Party Formations Limited t/as The Company Warehouse, or any other trading style that may be used from time to time.

   • 1.2 ‘Customer’ means the individual, company or other legal entity placing an order. If the order is placed by an individual on behalf of a company or other entity, both that individual and company or other entity are defined as the ‘Customer’

   • 1.3 ‘Company Representative’ means a corporate officer or employee of the Company

   • 1.4 ‘Goods’ means any products or physical items that can transfer ownership or possession.

   • 1.5 ‘Services’ means any work undertaken for intangible products that are not goods and do not have a physical existence. There is no transfer of possession or ownership, but come into existence and the time of order.

   • 1.6 ‘Bespoke Order’ means orders for Goods or Services which are custom made, perishable or services provided expressly to the Customer and cannot be resold. This includes all orders to register a limited company, applications to register domain names, orders for web design, web hosting and orders for logo and graphic design or printing.

   • 1.7 ‘Recorded Mail’ means Royal Mail or Courier signed for services. The method must be reflective of the value being posted and insured for such.

   • 1.8 ‘Dispute Resolution Policy’ means the method of notifying, investigating and responding to complaints as set out on this website.

   • 1.9 ‘Privacy Policy’ means the way in which third party information is stored and used in accordance with the Data Protection Act.

   • 1.10 ‘User’ means a person or any system using this website or accessing files hosted on this domain.

   • 1.11 ‘Chargeback’ means the return of funds from the Company to a Customer credit or debit card, initiated by the Customer's bank at the request of the Customer.

2. Parties to the contract

   • 2.1 The User and the Customer agree to be bound by these terms and conditions.

   • 2.2 A contract for completion for an order will be made between the Company and the Customer upon receipt of the whole of the price of Goods or Services ordered by the Customer. Upon receipt of payment, the Company will confirm to the Customer that the order has been accepted by e-mail confirmation. This acceptance of the order brings into existence a legally binding agreement between the Company and the Customer.

     • 2.2.1 Where the Customer is more than one legal person, each party shall be jointly and severely liable under this agreement.

   • 2.3 We can monitor and record phone calls to or from the Company. We do this to check what was said and also to help us train our staff.

3. Price

   • 3.1 Where an order is placed directly via a customer through the website, the price agreed is that set out on our website.

   • 3.2 Where an order is made via telephone, fax, e-mail or any other method, the price agreed is that specified by the Company Representative with whom you have been dealing.

   • 3.3 In the absence of certainty of a price agreed between the Customer and the Company Representative, the price will be deemed to be that set out on our website.

   • 3.4 Where the price quoted does specify the cost of delivery, it is possible that you may be required to pay an additional fee for delivery of the Goods purchased.

4. Payment

   • 4.1 The Company has no responsibility to undertake the provision of any Goods or Services to the Customer until cleared funds have been received by the Company for the whole of the agreed price.

   • 4.2 If payment is made via credit or debit card via the website, this does not automatically constitute payment of cleared funds. If the Customer is uncertain whether payment of cleared funds has been made, they should contact the Company to request confirmation.

   • 4.3 If payment is made by cheque, it is the responsibility of the Customer to confirm receipt by the Company. Once such payment is received, the Company will not process the order until the cheque has been paid into the bank and it confirmed as cleared funds in accordance with the UK bank cheque clearing process.

   • 4.4 Where payment is made by way of electronic bank transfer or monies paid directly into the bank account of the Company, it is the responsibility of the Customer to inform the Company that this payment has been made. The provision of any Goods or Services offered will be undertaken once confirmation of any such payment is received by the Company through verification with the bank.

   • 4.5 Where payment is made by a recurring method such as standing order or direct debit, this will be for pricing agreed by you and at a time notified to you in accordance with the Direct Debit Guarantee.

   • 4.6 Where there is an error by the Company in processing payment from the Customer, the Customer is required to inform the Company in writing and the Company with remedy the error in accordance with its standard refund policy.

5. Distance Selling Regulations

   • 5.1 We comply fully with the Consumer Protection (Distance Selling) Regulations 2000 and the Electronic Commerce (EC Directive) Regulations 2002.

   • 5.2 Generally under the Regulations you have the right to cancel the contract by giving us notice in writing, including fax or email at any time during the 'cooling off period' which finishes 7 working days after the day of receipt of the goods.

   • 5.3 Due to the bespoke nature of most of the Goods and Services that we provide they are exempt from that 'cooling off' period and you may not cancel the order once it has been started.

   • 5.4 Where a Good purchased is not bespoke, the order may be cancelled within the 7 working day 'cooling off' period provided that it has not been used or damaged in any way. Any such cancellation must be in writing and any Goods returned to the Company by Recorded Mail at the expense of the Customer.

6. Rights to Cancel the Agreement with Us

   • 6.1 These provisions apply to Goods or Services that may be cancelled in accordance with the Distance Selling Regulations, or ongoing services which are renewable automatically or periodically.

   • 6.2 Bespoke Orders cannot be cancelled once work has commenced by the Company to fulfil that order for Goods or Services.

   • 6.3 Any cancellation of new order must be made in writing and any cancellation request not made in writing will not be accepted.

   • 6.4 If a cancellation request is made and the Goods or Services ordered are eligible to be cancelled, any monies due to be refunded to the Customer will be refunded within 30 days of the cancellation request.

   • 6.5 The Company reserves the right to levy an administration fee of £15 inc VAT against any cancellation. Where applicable, this fee will be deducted from any sum due to be re-credited to the Customer.

   • 6.6 If the Customer has ordered Goods which are not a Bespoke Order, and are in possession of those Goods, those Goods will need to be returned to the Company within 7 days of the cancellation request being made in writing. The Goods must not have been used or damaged in any way, and must be returned to the Company by Recorded Mail at the expense of the Customer.

   • 6.7 Some Goods or Services may carry an additional fee for cancellation. These costs will be detailed at the time of ordering such Goods or Services.

   • 6.8 We reserve the right to charge an admin fee of 14.99 plus VAT to transfer a domain away from the Company's network, change the IPS Tags for a domain or change any handles for a domain.

7. Cancellation by the Company

   • 7.1 The Company reserves the right to cancel the order at any time if:

     • 7.1.1 the Company has insufficient stock to deliver the Goods ordered by the Customer.

     • 7.1.2 the Company does not have the resources to deliver the Services ordered by the Customer.

     • 7.1.3 one or more of the Goods or Services ordered by the Customer were listed at an incorrect price due to a typographical error, or they were quoted at an incorrect price during the confirmation of order.

     • 7.1.4 one or more of the Goods or Services ordered by the Customer involved a third party cost or disbursement that has caused a increase in completion of that order.

   • 7.2 If the Company does cancel the contract the Customer will be notified by e-mail and the Company will re-credit to the Customer any sum deducted within 30 days of the order. The Company will not be obliged to offer any additional compensation for disappointment suffered or losses incurred as a result of the cancellation of the order.

8. Force Majeure

   • 8.1 The Company shall have no liability to the Customer for any failure to deliver Goods or perform Services ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond reasonable control including, without limitation to, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

9. Your status

   • 9.1 By placing an order with the Company, the Customer is declaring that they are over the age of 18 and have sufficient legal status to enter into a binding agreement with the Company.

   • 9.2 Where the Customer is a legal entity other than an individual person, the person completing the order on behalf of that legal entity is declaring that they have legal authority to do so. Failure to hold such authority will result in the individual being personally liable as a party to the agreement.

   • 9.3 Where a Customer who has placed an order for the formation of a limited company ("the customer company") enters into further contracts for the supply of goods and services relating to the customer company, and after the customer company has been registered, the liability for payment of these further contracts is joint and several between the customer and the customer company unless agreed in writing by a director of the company.

10. Description of Goods and Services

    • 10.1 Goods or Services ordered by the customer will be to the specification described on the Company website or in the Company literature.

    • 10.2 If the Customer places a Bespoke Order with the Company, the specification of the Goods or Services ordered will be as per the description in any written communication between the parties.

    • 10.3 In the absence of an express description in writing as to the specification of Goods or Services ordered, the Company makes no warranties as to the specification of those Goods or Services.

    • 10.4 If the Company is unable to deliver Goods or Services to the specification of those ordered, the Company may at its discretion provide an alternative which has similar function and value.

    • 10.5 The Company reserves the right to amend the description for Goods or Services offered from time to time as necessary.

    • 10.6 Where the Customer places an order for a limited company formation, the Company will endeavour to register the company name requested by the Customer. Where it is not possible to register due to objection, rejection or otherwise by Companies House, the Customer must provide the Company with a suitable alternative company name to be registered. The order placed by the Customer is for a limited company formation, not for a specific company name.

11. Delivery of Goods and Services

    • 11.1 The Company will deliver Goods or Services to the Customer to the e-mail address or postal address provided at the time of order.

    • 11.2 In the absence of a delivery address being provided by the Customer, the Company may send Goods or Services to the Registered Office address of the Customer.

    • 11.3 The Customer will be required to pay for postal delivery of Goods in accordance with the pricing expressed on the Company website.

    • 11.4 Except where otherwise stated, Goods will be dispatched to the Customer as soon as possible after the order is completed, or in any event within 30 days or the order being placed.

    • 11.5 Once Goods have been posted by the Company, the Customer accepts the risk for those Goods. The Company will offer the Customer the option to send Goods via Recorded Mail. The Company will provide tracking details for Recorded Mail to the Customer upon request in writing.

    • 11.6 If Goods are posted by Recorded Mail and are returned back to the Company, the Customer will be required to re-pay the postage costs. The Company reserves the right to levy an additional fee for handling those Goods.

12. Customer Responsibilities

    • 12.1 When the Customer places an order with the Company, it is an express term of the agreement that the Customer will provide all necessary information required within a reasonable time in order that the Company may complete the order.

    • 12.2 If the Customer fails to provide all requested information within 14 days of a request for information, the Company will be entitled to discontinue the order.

      • 12.2.1 where the Company discontinues the order the Customer will not be eligible for a refund or cancellation of order.

      • 12.2.2 Where the Company has discontinued an order, at the sole discretion of the Company, the Customer may be permitted to apply to reactivate a discontinued order provided that the Customer has provided all the required information to process the order and where the Company agrees to reactivate the discontinued order the Customer will be required to pay an administrative fee of £25 plus VAT.

    • 12.3 Where there is an error or defect in the Goods delivered to the Customer, it is the Customer's responsibility to notify the Company of such defect within 10 days.

      • 12.3.1 Where the Good or Service is provided on an ongoing basis, notification to the Company must be made within 10 days of any fault, defect or error occurring.

      • 12.3.2 Failure to notify the Company within 10 days may render the Company to rectify the Goods.

    • 12.4 Where the Customer is liable to make payment to the Company for provision of Goods or Services, or in respect of contractual fees due between the parties, and fails to make payment within 14 days of the due date for payment, the Customer will be liable to pay statutory penalties for late payment.

13. Liability

    • 13.1 If the Goods or Services delivered by the Company do not meet the description of those ordered, are damaged or defective, incomplete or of the incorrect quantity, the Company will have no liability unless the Customer notifies the Company in writing within 10 days of delivery.

    • 13.2 If the Customer does not receive Goods or Services within 30 days of the date they were ordered, the Company shall have no liability to the Customer, unless the Customer notifies the Company of the problem with 40 days of the date of the order. If the Company is notified of a problem in writing within the specified time periods, the only obligation of the Company will be, at its own option:

      • 13.2.1 to make good any shortage or non-delivery.

      • 13.2.2 to replace or repair any Goods that are damaged or defective.

      • 13.2.3 to remedy any error or omission in Services ordered.

      • 13.2.4 to refund the amount paid by the Customer by any method determined by the Company.

    • 13.3 Except as prescribed by law, the Company will not be liable to the Customer for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howeverso arising out of any problem notified to the Company in accordance with clause 13.1 or clause 13.2 as above. Furthermore, the Company shall have no liability to pay the Customer any monies or provide any additional Goods or Services by way of compensation, other than to refund the Customer the amount paid for the Goods or Services in question in accordance with clause 13.2.4.

    • 13.4 The Company will not be liable to the User or Customer for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howeverso arising out of use of this website.

    • 13.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

    • 13.6 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

    • 13.7 We can delay in enforcing, or fail to enforce, our rights under the agreement without losing them. We may also accept part-payments marked as 'payment in full' or with similar wording without losing our right to claim full payment.

14. Notices

    • 14.1 Unless otherwise expressly stated in these terms and conditions, all notices from the Customer to the Company must be in writing and sent to the contact address at Office 6760, 321 - 323 High Road, Chadwell Heath, Essex, RM6 6AX.

    • 14.2 All notices from the Company to the Customer will be displayed on our website from time to time, or to the e-mail address or postal address provided by the Customer, at the option of the Company.

    • 14.3 We can change this agreement upon serving you with notice of the change. We will give you at least 30 days' notice in writing of any change to your disadvantage, and we will give you at least 7 days' notice of any change to these conditions that is not to your disadvantage.

15. Governing Law and Jurisdiction

    • 15.1 The agreement between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

    • 15.2 In respect of late or non-payment of any fees by the Customer to the Company, the 'Late Payment of Commercial Debts (Interest) Act 1998' and 'Late Payment of Commercial Debts Regulations 2002 (SI 2002 No.1674)' will apply.

16. Invalidity

    • 16.1 If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

17. Entire Agreement

    • 17.1 These terms and conditions, together with the current website prices, delivery details, contact details and privacy policy, set out the whole of the agreement relating to the supply of the Goods or Services to the Customer by the Company. Nothing said by any Customer Representative on behalf of the Company should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any Goods or Services offered for sale, unless it is confirmed in writing to the Customer. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

18. Intellectual Property

    • 18.1 All material, text, images and information stated on the Company's website is owned or licensed by the Company.

    • 18.2 All text and images on the Company's website are subject to copyright and ‘The Company Warehouse’ logo is subject to Trade Mark Protection.

    • 18.3 The use or replication of any of the intellectual property on the Company's website is prohibited unless specific permission has been granted in writing by the Company.

      • 18.3.1 Permission to use intellectual property owned by the Company may be requested by writing to the Company.

19. • 19.1 The User and the Customer acknowledge and agree to be bound by the terms of the Company's privacy policy.

20. Dispute Resolution & Chargeback Policy

    • 20.1 By using this website and/or ordering Goods or Services from the Company, the User and the Customer acknowledge and agree to be bound by the Company's Dispute Resolution Policy.

    • 20.2 Where the Customer requests a Chargeback from his or her bank for Goods or Services ordered from the Company, and the Company defends the request insofar that the bank upholds that the Customer is not entitled to the return of monies, the Company will be entitled to recover fixed costs from the Customer as detailed in clause 20.3 below.

    • 20.3 The Customer will be liable to pay the Company the following fixed costs in the circumstances detailed in clause 20.2:

      • 20.3.1 A Chargeback administration fee of £50.00 plus VAT;

      • 20.3.2 Transcription charges at a rate of £2.99 + VAT per minute of audio content recorded;

      • 20.3.3 Electronic copies of documents at a rate of £0.50p + VAT per page;

      • 20.3.4 Paper copies of documents at a rate of £1.00 + VAT per page.

    • 20.4 In the circumstances detailed in clauses 20.2 and 20.3 above, the Company will invoice the Customer with a breakdown of the fixed costs calculation, and payment will be due with 7 days from the invoice as dated.

Registered Office Facility

1. Definitions

   • 1.1 ‘Registered Office Facility’ means the Customer having use of the Company Address as a 'Registered Office' at Companies House.

   • 1.2 ‘Company Address’ means the postal address nominated by the Company as ‘ 76-80 Baddow Road, Chelmsford, Essex, CM2 7PJ’, and that may change from time to time.

   • 1.3 ‘First Service Period’ means 3 months commencing from the date the payment is made by the Customer to the Company at the commencement of the service.

   • 1.4 ‘Renewed Service Period’ means any further 3 months continuing from the expiration of the First Service Period or a previous Renewed Service Period, where the Customer has not changed the registered office address of their company with the Registrar at Companies House.

   • 1.5 ‘Mail Forwarding’ means post received at the Company Address for the Customer that is forwarded by the Company to the Customer Address by 1st class mail.

   • 1.6 ‘Customer Address’ means the address specified by the Customer to which mail is to be forwarded. Where no specific address is provided, this will be deemed to be the invoicing address held by the Company for the Customer.

   • 1.7 ‘Statutory Mail’ means postal mail items which are clearly marked as being from Companies House, HMRC, Government departments or in relation to other legal proceedings. This does not include postal correspondence from utility and service providers, banks or other unmarked mail.

   • 1.7 ‘Service Fee’ means a fee to be paid in advance of the first serivce period or any renewed service period at a rate notified to the customer and subject to change from time to time. 

2. The Service

   • 2.1 The Company will provide the Customer with a Registered Office Facility for the duration of the First Service Period or Renewed Service Period provided that the Customer has made payment of the Service Fee.

   • 2.2 The service will include Mail Forwarding of all Statutory Mail to the Customer Address up to a maximum of 10 items per annum.

   • 2.3 Mail will be forwarded to the Customer Address by Royal Mail 1st class post or equivalent alternative at the absolute discretion of Thecompanywarehouse.co.uk.

   • 2.4 If the Customer exceeds the maximum 10 items of Statutory Mail in the First Service Period or any Renewed Service Period, the Customer may purchase an additional Mail Forwarding ‘top up’ in blocks of 10 items at a rate to be notified to the customer from time to time.

   • 2.5 If the Company receives post at the Company Address for a Customer which is not Statutory Mail, where the Customer has exceeded the maximum number of items of Mail Forwarding, or where the service Fee has not been paid, any mail received will be sent back in the post marked ‘Return to Sender’.

   • 2.6 The Company may, at its discretion, forward items of mail to the Customer at the Customer Address without franking or postage paid, in the alternative to the action stated in clause 2.4 above.

   • 2.7 The Registered Office Facility and Service Fees apply to only one limited company specified by the Customer. If the Customer has more than one limited company a separate agreement for provision of the Registered Office Facility would apply.

   • 2.8 If the Customer wishes to change its Customer Address used for Mail Forwarding by the Company, the Customer must notify teh Company using the online support ticket system with the new address details clearing stating which limited company it is in relation to. The Customer should accept this address as having been updated only when the ticket is acknowledged by the company.

   • 2.9 If the Company is unable to forward mail for any reason, including but not limited to, bad weather, postal delivery strikes or technical failure, the Company will retain mail received until such time as it can be suitably forward to the Customer Address.

3. Payment

   • 3.1 Payment of the Service Fee is due to be made by the Customer to the Company in advance of the Renewed Service Period.

   • 3.2 It is an express term of the Registered Office Facility that the Customer provides the Company with the necessary bank account and/or payment card details and authority to set up a direct debit, or recurring card payment, to make payment of the service Fee.

   • 3.3 If the Customer fails to provide valid direct debit payment details or fails to maintain up-to-date payment card details to the Company, it is the Customer's responsibility to ensure payment of the Service Fee is made in accordance with clause 3.1.

   • 3.4 If the Customer fails to make payment of the Service Fee in accordance with clause 3.1, the Company reserves the right to levy an administration fee of £25 + VAT in addition to the Serice Fee.

4. Termination of Service

   • 4.1 The Registered Office Facility can only be terminated by the customer if the registered address for the customer shown on the database maintained by Companies House for the Customer's limited company is no longer the Company Address provided for the service and a period of 14 days has elapsed since filing date of the "change of registered office address" has elapsed.

   • 4.2 In addition to changing the registered address at Companies House, the Customer must confirm that they are terminating the agreement for provision of a Registered Office Facility to the Company, by cancelling the service on our website usng the support ticket system.

   • 4.3 If the Customer changes the company registered office at Companies House after the expiration of the First Service Period or a Renewed Service Period, the Customer will be liable to pay the service Fee for a further Renewed Service Period.

   • 4.4 If the Customer has made payment of the Service Fee and subsequently terminates the service in accordance with Clauses 4.1 and 4.2 above during a First Service Period or Renewed Service Period, the Customer will not be entitled to a refund of any or part of the Service Fee already paid.

   • 4.5 If the Customer's limited company is dissolved whilst the Registered Office Facility service is in use, the agreement will be deemed to have terminated with effect from the date of dissolution, but the Customer will remain liable for any service Fees or other costs incurred up until that date.

 

The Company Warehouse – Dispute Resolution Procedure

The Company Warehouse endeavours to offer the highest level of service, and wishes to maintain a transparent and prosperous relationship with all its customers. In the unlikely event that you are unhappy with the goods or services that are offered by The Company Warehouse, the procedure to be followed is as follows, clearly giving details of the order and your company:

Stage One - Notification

The first action that you should take if you have any problems or concerns with an order that you have placed, is to contact the Business Consultant with whom you have been dealing at The Company Warehouse.

• Either e-mail or telephone the consultant using the contact details they have provided to you

• If uncertain who your consultant is, or have lost their contact details, please contact the office on 01245 492777 and you be directed accordingly

Many issues that may arise can be dealt with by your Business Consultant in the most time effective manner.

Stage Two - Escalation

If you are not happy with the resolution offered by your Business Consultant or the nature of the dispute is regarding your consultant, then please contact the Dispute Resolution Team in writing to express your concerns:

• The details may be sent by e-mail to disputes@thecompanywarehouse.co.uk

• Or, by post to ‘Dispute Resolution Team, The Company Warehouse, Office 6760, 321 - 323 High Road, Chadwell Heath, Essex, RM6 6AX’

You will receive an acknowledgement of your correspondence within 1 working day with a reference number and a full response from a Manager within 5 – 7 working days. You will be advised what investigation and action has been taken and where appropriate, a proposal to bring the matter to a resolution.

Stage Three – Final Review

If following investigation and review by a Manager you are still unhappy with the action taken or resolution offered, you should escalate the issue for the attention of the Managing Director:

Please write to ‘The Managing Director, The Company Warehouse, Office 6760, 321 - 323 High Road, Chadwell Heath, Essex, RM6 6AX’

You will receive a written response within 14 working days, upon final review by the Managing Director. You will be advised what investigation and action has been taken and where appropriate, a proposal to bring the matter to a resolution.

Please note – a matter will not be reviewed by the Managing Director unless Stages One and Two of the Complaints Procedure have been completed.

 

 

Business Telephone Numbers - Terms and Conditions

These terms and conditions are to be used in conjunction with the General Terms of Trade

1. 1. Definitions

   • 1.1 Account’ means the record of all Charges due from a Customer.

   • 1.2 Agreement’ means the agreement between us, the Company, and you, the Customer in respect of Telecoms Services.

   • 1.3 Billing Period’ means the duration of services and frequency of invoiced Telecoms Services. These will commence on Connection and usually last for one calendar month, unless specifically advised otherwise by the Company.

   • 1.4 Charges’ means the charges payable in respect of Telecoms Services (as amended from time to time in accordance with clause 5 below).

   • 1.5 Connection’ means the time and date when the Telecoms Services are first made available to the Customer.

   • 1.6 ICSTIS’ means the Independent Committee for the Supervision of Standards of Information Telecoms Services.

   • 1.7 OFCOM’ means the Office of Communications.

   • 1.8 Operator’ means the provider of access to the Telecommunications Network.

   • 1.9 Order’ means a Customer’s order for Telecoms Services placed with the Company and paid for.

   • 1.10 Business Telephone Number’means the non-geographic or other business telephone number allocated to a Customer for the provision of Telecoms Services by the Company.

   • 1.11 Telecoms Support’ means the day to day after sales support for notification of technical problems, loss of service or Telecom Services changes requests.

   • 1.12 Telecoms Services’ means any of, but not exclusively, connection to the Telecommunications Network, provision of Business Telephone Numbers, or provision of goods or services relating to Business Telephone Numbers.

   • 1.13 Telecommunications Network’ means the public or private telecommunications systems accessed by the Business Telephone Number or by which Telecoms Services are made available.

   • 1.14 Security Deposit Bond’ means a deposit paid by the Customer to the Company to be held on account by way of guarantee for payment of Telecoms Services used. The bond cannot be used as payment for Charges, but will be retained if a customer fails to make payment of an invoice. The Security Deposit Bond will be returned to the Customer when the Agreement for provision of Telecoms Services is cancelled in accordance with these terms and conditions and all invoices are paid.

2. 2. Business Telephone Numbers and Telecoms Services

   • 2.1 The Company offers Telecoms Services as advertised on its website at www.thecompanywarehouse.co.uk, printed materials or otherwise.

   • 2.2 The features and specification of the Business Telephone Numbers and of the Telecoms Services provided by the Company are detailed on the Company’s website at www.thecompanywarehouse.co.uk as may change from time to time.

   • 2.3 It may be necessary for the Company to vary the features and specification of the Telecoms Services provided to the Customer. Any variations or changes will be notified to the Customer via the Company’s website.

   • 2.4 The Company will provide Telecoms Support for Business Telephone Numbers, Connection and Telecom Services via a support ticketing system on the Company’s website at www.thecompanywarehouse.co.uk.

   • 2.5 It is estimated that Connection of the NGN Business Telephone will usually be effective within 2 working days from when an Order is placed, unless otherwise stated.

   • 2.6 Telecoms Services are provided on a monthly rolling basis, and will continue until such time as the Agreement is cancelled in one of the prescribed methods detailed in clause 8 or clause 9 below.

   • 2.7 The Telecoms Services are supplied subject to all limitations of the Telecommunications Network including the risk of imposed prefix or number changes. In particular, the Company cannot guarantee that all overseas systems will be able to access the Customer using the Business Telephone Number.

   • 2.8 Where an Order is for the provision of more than one Business Telephone Number, each Connection of a Business Telephone Number will be deemed to be the subject of a separate and severable Agreement.

   • 2.9 If the Customer places an Order for a specified Business Telephone Number or provision of a specified package of Telecoms Services, the Company may from time to time need to substitute the ordered Business Telephone Number or Telecoms Services for an alternative Business Telephone Number or package of Telecoms Services of an equivalent value.

3. 3. Company Obligations

   • 3.1 The Company will use reasonable endeavours to provide the Telecoms Services but shall not be liable for any failure for any factors outside of the Company’s control. In particular the Company is not responsible for the operation of the Telecommunications Network.

   • 3.2 The Company will notify the Customer prior to Connection in accordance with clause 2.9 above.

   • 3.3 The Company will notify the Customer in accordance with clause 2.3 where it has been necessary to vary or amend the Telecoms Services provided.

   • 3.4 The Company will provide aftersales Telecoms Support for Connection of Business Telephone Numbers and Telecoms Services as detailed in clause 2.4 above.

4. 4. Customer Obligations

   • 4.1 The Customer shall at all times:

     • 4.1.1 Comply with any reasonable directions or instructions (including requests for assistance or information) issued from time to time by the Company in connection with Connection or Telecoms Services.

     • 4.1.2 Pay the Company all Charges under this Agreement on or before the due date for payment without set off or deduction.

     • 4.1.3 Ensure insofar as it is possible that any Business Telephone Numbers provided by the Company are not used for any unlawful, improper or damaging manner.

     • 4.1.4 Indemnify and hold harmless the Company against all liabilities, claims, damages, losses, costs and proceedings howsoever arising from a claim by a third party which relates to the usage of a Business Telephone Number by a Customer or their agent.

   • 4.2 The Customer shall ensure that if they change payment methods, contact details or address that they update the Company to the extent that they receive acknowledgement back of said changes from the Company.

5. 5. Charges

   • 5.1 The Company provides Connection to a variety of different Business Telephone Number types which have varying costs as will be detailed and updated from time to time on the Company’s website at www.thecompanywarehouse.co.uk.

   • 5.2 Charges may be payable prior to initial Connection of a Business Telephone Number as a one off connection fee. The Charges for Connection of a particular Business Telephone Number will be detailed on the Company’s website, or confirmed to the Customer by a representative of the Company prior to acceptance of an Order.

   • 5.3 Certain Telecoms Services will incur additional Charges. These include, but are not limited to, diverting a Business Telephone Number to a mobile terminating number.

   • 5.4 Certain Business Telephone Number types will incur a monthly Charge for provision of ongoing monthly Telecoms Services.

   • 5.5 Certain Business Telephone Number types and Telecoms Services will have minimum usage tariff, and will be invoiced for payment based upon actual usage or the minimum usage tariff amount if the Business Telephone Number usage does not exceed the minimum usage tariff in a Billing Period.

   • 5.6 The Customer will be required to pay the one month advance payment of the advertised monthly Charge for the Telecoms Services associated with the Business Telephone Number type at the time of Order before Connection takes place.

   • 5.7 Other Charges for Telecoms Services provided in excess of monthly fees and usage allowances will be invoiced at the end of each Billing Period.

   • 5.8 The Company reserves the right to monitor usage, and if Telecoms Services associated with a Business Telephone Number exceeds the allowances within a Billing Period, invoice the Customer for the usage and request payment of a reasonable Security Deposit Bond.

   • 5.9 In circumstances where the Customer requests that a Business Telephone Number is terminated to a mobile number target destination, the Company will charge the Customer a Security Deposit Bond.

   • 5.10 There will be a fee payable of £7.50 + VAT by the Customer where a Business Telephone Number is connected and the Customer requests a change of terminating number to an alternative target destination.

6. 6. Payment

   • 6.1 The Customer will make payment for Connection and any first monthly fee when placing an Order with the Company.

   • 6.2 Invoices for Telecoms Services will be generated by the Company at the end of a Billing Period and will be payable immediately by the Customer.

   • 6.3 The Customer agrees to make payment by recurring credit/debit card payment and any outstanding invoice amount will be debited from the Customers card details as provided at the time of Order or as updated from time to time.

   • 6.4 Value Added Tax will be added to Charges where appropriate.

   • 6.5 If a payment attempt fails, the Customer must provide alternative method of processing payment immediately when requested. Failure to make payment may result in a fixed sum penalty or interest at an annual rate equal to the statutory interest rate chargeable under the Late Payment of Commercial Debts (Interest) Act 1998 both before and after judgement.

   • 6.6 No change of terminating numbers or Telecoms Support will be undertaken by the Company whilst the Customer has any outstanding invoices.

   • 6.7 In order to query any invoice or payment the Customer must notify the Company by raising a support ticket using the Company’s website at www.thecompanywarehouse.co.uk.

7. 7. Suspension of Telecoms Services

   • 7.1 The Company reserves the right to suspend the Telecoms Services where a Customer has outstanding invoices in relation to their Business Telephone Number.

   • 7.2 The Company may suspend the usage of Telecoms Services without notice to the Customer and a status update will be provided to the Customer by support ticket and email notification.

   • 7.3 The Customer may re-instate a suspended Business Telephone Number by making payment of any outstanding Charges due to the Company, and an additional re-connection fee of £9.99 + VAT.

   • 7.4 The Customer will continue to incur Charges whilst the Telecoms Services for a Business Telephone Number is suspended, until such time as the Telecoms Services are cancelled in accordance with clause 8 or clause 9 below.

8. 8. Customer Cancellation

   • 8.1 Telecoms Services are provided by the Company to the Customer on a rolling monthly contract. A Customer may cancel their Telecoms Services at any time, giving 1 calendar month notice to the Company. The customer will therefore pay a final one month fee for their Telecoms Service following the cancellation request and the contract will end.

   • 8.2 All cancellations of Telecoms Services must be made in writing to the Company by using their support ticketing system on the Company website at www.thecompanywarehouse.co.uk.

   • 8.3 The Customer will remain liable, and must pay on demand, any Charges accrued in relation to Telecoms Services for a Business Telephone Number for the cancellation of a those service to take effect.

   • 8.4 Any retained Security Deposit Bond held by the Company cannot be used for payment of the final invoice raise by the Client. The Security Deposit Bond will be returned to the Customer by the Company within 30 days of a valid cancellation and payment of all Charges in relation to Telecoms Services.

   • 8.5 No Charges that have been paid by the Customer for Connection of a Business Telephone Number or Telecoms Services will be available for refund to a Customer following a cancellation request. A cancellation request only gives rise to the cessation of further Charges being incurred by the Customer.

   • 8.6 The Company fully complies with the Distance Selling Regulations in the form of the Consumer Protection (Distance Selling) Regulations 2000 and the Electronic Commerce (EC Directive) Regulations 2002. These regulations do not apply to business to business transactions and agreements, and a ‘cooling off’ period does not therefore apply to an Agreement for provision of Telecoms Services between the Customer and the Company.

   • 8.7 The Customer can at any time by reasonable notice cancel and terminate any Agreement with the Company upon the porting or transfer of the Business Telephone Number to another Operator or service provider. The Company will respond within 30 days with any porting request from another Operator or Service Provider for the transfer of a Business Telephone Number, but the Customer will be liable to make payment of an invoice to the Company in the sum of 6 months Charges for the Telecoms Services associated with that Business Telephone Number. Any porting request will not be actioned by the Company until all Charges payable to the Company are made by the Customer.

9. 9. Cancellation by Us

   • 9.1 The Company reserves the right to cancel the Agreement for provision of Telecoms Services to the Customer immediately by notice to the Customer if:

     • 9.1.1 The Customer is in breach of the Agreement with the Company for provision of Telecoms Services, or in breach of any other Agreement between the parties, and does not remedy the breach immediately upon notice;

     • 9.1.2 Any licence, permission, Agreement or authorisation granted to the Operator or the Company for the provision of Telecoms Services is suspended, revoked or terminated;

     • 9.1.3 The Company has reasonable reason to believe that Charges will not be paid by the Customer when they fall due.

     • (BTN.220213.v1)

Free Formation Package

Our Free Company Formation Package changed on 19/02/2014. If you ordered a Free Company Formation before this point you can access the relevant terms and conditions here. If your free formation was ordered after 19/02/2014 then the general terms and conditions above apply.

Domain Names

• 1.1 We reserve the right to charge an admin fee of 14.99 plus VAT to transfer a domain away from the Company's network, change the IPS Tags for a domain or change any handles for a domain.

• 1.2 We manage DNS on behalf of our clients and do not currently give clients direct access to our DNS servers. If you purchase a domain through The Company Warehouse and want to manage your own DNS we can change your domain to point at the nameservers of your choice. There is no charge for us to do this.

• 1.3 If you believe a domain name we have registered is being abused please contact us by sending an email to web-support@thecompanywarehouse.co.uk with the full domain name, a description of the abuse and your contact details.

• 1.4 As your domain approaches its renewal date you will receive a series of reminder notices by email. These will be sent to you at 90 days, 30 days and 5 days. We will send a support ticket 2 weeks before your domain is due to expire with notice of your renewal date. This ticket will contain a link through which payment can be made for your renewal online. You can also renew by calling us on 01245 492777. We do not automatically renew domain names.

• 1.5 If you do not renew your domain in time, and it expires, we may still be able to renew it for you for up to 90 days after the expiry date. Renewals within the first 30 days after expiry can normally be done at the standard price for your TLD. Some TLDs can incur a redemption fee beyond the 30 day period and we reserve the right to pass this onto customers.

• 1.6 Nominet’s terms and conditions for .uk domains can be found here - https://www.nominet.uk/go/terms

Customer Service Standards

Our phone lines are open 9am to 5.30pm Monday to Friday (except bank holidays).

You can call in on 01245 492777 or 0800 0828727 and choose the option to speak to a member of our support team.

Additionally all customers have access to our support ticket system. You can login and monitor the status of a support ticket at any time 24 x 7 x 365.

We aim to respond to all support tickets within 1 working day. All customer support tickets should receive a response within 3 working days.

We encourage customers to use our support ticket system as this will assist us to deal with your enquiry more quickly.

Some customer requests cannot be accepted verbally and can only be actioned if we receive written notice – in most cases a validly raised support ticket will be acceptable as written notice of your instructions.

If you elect to email us we will raise a support ticket on your behalf and you will receive a notification of the support ticket number and details of how to login and view it.

Emails will be read and converted to support tickets within 3 working day.